Our Guarantee Service

After 15 years in the tourism business, we have built great relationship with airline companies, hotels, restaurants and local partners which have allowed us offer you high quality services at bottom line prices.

• How do we guarantee our tour guide service?
  - Service attitude: this is the most important factor for our guides to provide their excellent service to clients.
  - Knowledgeable and language skill: a knowledgeable guide can enhance client’s experience of culture, history and life style, and in addition to be knowledgeable, our tour guides are also very fluent English speakers.
  - Personality: our tour guides that we have are outgoing, humorous, thoughtful, etc. we will provide a tour guides that are tailor fit to match your clients personalities.
• How do we choose vehicle for our clients?
  - We value our client’s safety and we want to make sure that our clients are safe and secure when they travel.
  - All vehicles must be inspected in every season and before a long drive to ensure the vehicles work well.
  - All of our drivers along with vehicles that we use to transport our clients must be licensed.
  - Drivers must have good service attitude, clean up the car in time to make our clients feel comfortable when driving.
• How do we arrange hotel for our client?
  - Your clients can select their own hotels if they wish.
  - However for their convenience, if your clients want to save time and money, we will try to recommend the most suitable hotel based upon your clients’ needs and price range.
  - Service, facilities, location, itinerary and price are the factors we consider when choosing hotels for each group.
• How do we arrange Yangtze Cruise ships for our client?
  - Your clients can select their own Cruise ship if they wish.
  - We will recommend the cruise ship according to your clients’ time and request
  - Service, facilities, food, schedule and price are the factors we consider when choosing cruise ships for each group.
• How do we arrange food and restaurants for our clients?
  - For regular groups, we will put these clients in direct contact with the Chinese Tourism Bureau restaurants or hotels which can provide clean environment and good food.
  - If your clients want to try some local special food, we can arrange for them to try some special local dishes in meals so they can experience the local cuisine.
  - For clients with special requirements or certain allergy, we will carefully arrange the food to meet their needs.
  - We arrange variety of different food in each city because we don’t want to give our clients any reason to be unhappy with this.
  - For breakfast and lunch meals, we offer flexibility and convenience. For dinner meal, we’d like to give your clients the options to decide either where to dine or our guides will recommend some restaurants for them.
• How to use our service evaluation form to improve our service?
  We use our service evaluation form as our customer satisfaction tool to evaluate our service. After our customers fill their score to each service item, we collect all these scores and input to our database, then we analyze the data in each season. The result will help us know more about our clients and provide right things to future clients. The result normally like this:
  - High score and low variance: this is the best situation, most of the customers satisfy this service item and gave high scores on it.
  - High score and high variance: This is the situation which we need to pay attention. This means many customers satisfy with this service item and gave us a high score, but there are a small group of customers very dissatisfy with this service item and gave us a low score, we have to study this item and find out solution for improvement.
  - Low score and low variance: This is very bad, it means most of our customers agree that we did bad in this service item and gave us a low score. We do not want this happen to us.