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E-mail:

Phone:
(86)773-5824466/5830803
Fax:
(86)773-5855080/5817058
Mailing address: No.11 Huixian Road, Guilin, Guangxi, China 541004
Working Hour:Monday thru Friday 8:30am-12:00pm, 2:00pm-6:00pm Beijing Time
Our travel consultants will answer your inquiries within a business day.

You are here Tang Dynasty Travel >> Customer service centre

Customer Service Centre

Choose a convenient way you like best to contact us!

As a professional China travel agency, we provide guaranteed service to you and your clients. You can contact with us by the follow ways. It is guaranteed that your requirement will be handled with a business day!

Inquiry

Once you submit, one of our travel consultants will answer your inquiries within a business day to give you a tour proposal and quotes.

Contact us

You can contact us directly by an email. Ask for you special needs including hotel reservation, international flights booking, etc.

Emergency Contacts

Please call your travel consultant at his/her mobile phone number which will be sent to you via email or call to our office: (86)773-5824466

Live support

Alive Chat has allowed our sales team to engage multiple prospects in focused conversations.

Strict and Professional Service system

Guarantee Service

After 16 years in the tourism business, we have built great relationship with airline companies, hotels, restaurants and local partners which have allowed us offer you high quality services at bottom line prices

How do we guarantee our tour guide servie?
How do we choose vehicle for our clients?
How do we arrange hotel for our client?
How do we arrange Yangtze Cruise ships for our client?
How do we arrange food and restaurants for our clients?
How to use our service evaluation form to improve our service?

More details for our guarantee service.

Back-up systems with error procedures

The job of quoting and booking will be double-checked by at least two of our staff. If an error does occur, we will take different measures according to different situation. The classifications of the errors are as follows:

Error occurs during the quoting stage
Error occurs during the booking stage
Error occurs during the touring stage
Errors occur during the online communication between our company and client.

See our measures taken to these errors. And moreover, the Emergency Managing Process and Complaint handling procedures have been established, we endeavor to provide our best service to you and your clients.

In recent years, Tang Dynasty Travel attended kinds of tourism trade shows, in order to promote the spectacular scenery in China, also seek more cooperation opportunities with travel agencies from all over the world. We are looking forward to meeting you at some tourism trade shows and working with your esteemed company in the near future! We attended the follow trade shows in the past years:

More details information for our team at tourism trade shows

Don't take our word for it…… See what our clients say!

We are your professional & reliable China tour operator! Don't just take our word, see what our partners and their clients say about us.

Hello, Laeticia,
We returned home safely 2 days ago. This China trip was one of the best trip we have ever had. We thoroughly enjoyed all the places we visited in China. Hotels were fine, and so was itinerary& food.
We also liked all the tour guides we had in each city. They were courteous, professional and very friendly.
We will recommend to our clients to take a trip to China for their next vacation & to use the service from your company.
So, thanks again for everything. You gave us one of the most unforgettable vacation memories.

Kenro Matsuki, from America

More testimonials from our clients