You are here Tang Dynasty Travel >> China Tours >> Student Group Tours >> Inquiry Handle Process

How we handle your inquiry and arrange everything for you

Once we have received your Free No-obligation Inquiry, our service has begun. The following is our service process showing you how we handle the inquiries and operating the tours.

After Receiving Your Inquiry

• Our travel consultant will contact you for necessary information of the group;
• Design the tentative itinerary and programs base on the information that you provide;
• Discuss the proposal in details until archive the final mutual agreement;
• Discuss the proposal in details until archive the final mutual agreement;
• Send the final confirmed proposal & invoice;
• 30% of full payment is required as deposit for the tour;
• Make all bookings, activity arrangement, and other preparations;
• Full payment should be received 15 days prior to the departure day.

Before the Tour

• Confirm the flights;
• Confirm the transportation details (we will confirm details such as the quantity of tour coaches, luggage vans, etc. );
• Confirm hotel rooms;
• Confirm activity arrangement (we will divide a large student group into several smaller groups, confirm the arrangement for each smaller group);
• Confirm meal arrangement;
• Confirm tour guide arrangement (tour guide profile provided to you).
• Confirm all other preparations such as gifts, items for activities, etc.
• Confirm backup team..

During the Tour

• Operator daily follow up;
• Tour guides meet daily for conclusion of the day, and plan for the next day;
• Backup team coordination work.

After the Tour

• Collect feedback from clients or school.
• Forward photos or videos (if requested) for the group.